Terms and Conditions
- Provision of Equipment
- Customer’s Obligations
- Risk and Ownership
- WEEE Regulations
- Changing the Contract
- Ending the Contract
- Limitation of Liability
- Intellectual Property and Confidentiality
- General Terms
Provision of The Equipment
1.1 The provisions of the Contract will not affect the statutory rights of a Customer who is acting for purposes which are outside the Customer’s trade, business or profession.
1.2 Where an order is placed by the Customer acting for purposes which are related to the Customer’s trade, business or profession, it will be deemed a business to business transaction to which the Consumer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Protection (Distance Selling) (Amendment) Regulations 2005 do not apply.
Site Preparation and Access
1.3 If Catalyst AMC installs the Equipment the Customer:
(a) agrees to prepare the Site according to any instructions Catalyst AMC may give and to provide Catalyst AMC with reasonable access to the Site for the purposes of the Contract; and
(b) will obtain any permission needed, including permission for any changes to the Site.
1.4 The Customer and Catalyst AMC will meet each other’s reasonable safety and security requirements when on the Site. If the Customer or Catalyst AMC damages the other’s equipment it must pay for any repair or replacement needed. This does not apply where the damage results from normal use.
2.1 If Catalyst AMC installs the Equipment, Catalyst AMC will test it to ensure that it is ready for use. Acceptance of the Equipment by the Customer will take place on the earlier of:
(a) the date when Catalyst AMC notifies the Customer that the Equipment has passed Catalyst AMC’s tests and is ready for use; or
(b) the date when the Customer begins to use the Equipment.
2.2 If Catalyst AMC does not install the Equipment, acceptance of the Equipment by the Customer will take place when the Customer takes delivery or possession of the Equipment.
2.3 Acceptance will not be prevented by minor faults that do not affect the Equipment’s performance, but Catalyst AMC will fix those minor faults within a reasonable time.
3. Customer’s Obligations
3.1 Until it has paid for the Equipment, the Customer will:
(a) keep the Equipment safe and only use it in accordance with any instructions Catalyst AMC may give;
(b) not move the Equipment or any part of it from the Site;
(c) ensure that the Equipment is without risk to health;
(d) only use or allow the Equipment to be used for any purpose for which it is designed;
(e) not make any alterations or attachments to the Equipment without Catalyst AMC’s prior written consent. If Catalyst AMC gives its consent, any alterations or attachments will become part of the Equipment;
(f) not sell, charge, assign, transfer or dispose of or part with possession of the Equipment or any part of it;
(g) not allow any lien, encumbrance or security interest over the Equipment, nor pledge the credit of Catalyst AMC for the repair of the Equipment or otherwise;
(h) not claim to be owner of the Equipment and ensure that the owner of the Site will not claim ownership of the Equipment, even if the Equipment is fixed to the Site;
(i) indemnify Catalyst AMC against all claims and proceedings arising from the Customer’s use of the Equipment or if the Equipment is stolen or damaged as a result of the Customer’s negligence or gross misconduct. The Customer will keep Catalyst AMC informed of anything which may affect the rights of Catalyst AMC, or involve Catalyst AMC in any proceedings, loss or liability.
4. Risk and Ownership
4.1 Where the Contract includes delivery or installation, risk passes to the Customer on delivery of the Equipment, but the Customer will not be liable for any loss or damage that is caused by Catalyst AMC’s negligence.
4.2 Where the Contract does not include delivery or installation risk passes to the Customer when the Customer takes possession of the Equipment.
4.3 Ownership of the Equipment, (except for the Intellectual Property Rights) will pass to the Customer on payment in full of the charges as detailed on the Order Form.
4.4 Until payment in full:
(a) the Equipment will appear in the Customer’s books in the name of Catalyst AMC; and
(b) in the event of Bankruptcy or threatened seizure of the Equipment, the Customer will immediately notify Catalyst AMC and Catalyst AMC may take action to repossess the Equipment. The Customer will also notify interested third parties of Catalyst AMC’s ownership of the Equipment.
5.1 If, for 12 months (or any other period notified to the Customer by Catalyst AMC in writing) from acceptance of the Equipment, Catalyst AMC is notified of a fault in the Equipment which is due to faulty design, manufacture or materials, or the negligence of Catalyst AMC, Catalyst AMC will where necessary by arrangement with the Customer, replace or (at its option) repair the faulty part free of charge provided that:
(a) the Equipment has been properly kept, used and maintained in accordance with the manufacturer’s or Catalyst AMC’s instructions, if any, and has not been modified except with Catalyst AMC’s written consent; or
(b) the fault is not due to accidental or wilful damage; interference with or maintenance of Equipment by persons other than CATALYST AMC; or
(c) the fault is not due to faulty design by the Customer where the Equipment has been manufactured to the Customer’s design.
5.2 This guarantee does not cover fair wear and tear.
5.3 Unless agreed otherwise by Catalyst AMC in writing, where Equipment is installed by the Customer, the Customer will normally be required to return faulty Equipment to Catalyst AMC (where necessary, by arrangement with the Customer).
5.4 If the Customer reports a fault and Catalyst AMC finds there is none or that the Customer has caused the fault, Catalyst AMC may apply a charge.
5.5 Except where the Customer relies on Catalyst AMC’s written advice, it is the Customer’s responsibility to satisfy itself as to the suitability of Equipment for its needs.
5.6 Catalyst AMC does not warrant that the Software supplied under the Contract will be free of all faults or that its use will be uninterrupted, but CATALYST AMC will remedy those defects which significantly impair performance (where necessary by arrangement with the Customer) within a reasonable time.
6. WEEE Regulations
6.1 The Customer is responsible under Regulation 9 of the Waste Electrical and Electronic Equipment Regulations 2006 (“the WEEE Regulations”) for the costs of collection, treatment, recovery, recycling and environmentally sound disposal of any equipment supplied under the Contract that has become waste electrical and electronic equipment (“WEEE”). Catalyst AMC and the Customer acknowledge that for the purposes of Regulation 9 this clause is an agreement stipulating other financing arrangements for the collection, treatment, recovery, recycling and environmentally sound disposal of WEEE.
The Customer is responsible for any information recording or reporting obligations imposed by the WEEE Regulations. The Customer will indemnify Catalyst AMC against any claims or legal proceedings that are brought or threatened against Catalyst AMC by a third party which would not have been caused or made had the Customer fulfilled its express or implied obligations under this clause or in connection with the WEEE Regulations. Catalyst AMC will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings.
7.1 The charges are as detailed on the Order Form.
7.2 Catalyst AMC will send bills for any charges to the email address notified by the Customer to Catalyst AMC as per the Order Form.
7.3 Unless otherwise stated, charges:
(a) include delivery within the UK.
(b) are exclusive of VAT which is chargeable at the applicable rate.
7.4 If payment of any charge becomes subject to withholding tax, levy or similar payment obligation imposed by a foreign tax authority on sums due to Catalyst AMC under the Contract such withholding tax amounts will be borne and paid for by the Customer in addition to the sums due to Catalyst AMC. The Customer will provide Catalyst AMC without charge the appropriate certificate(s) from the relevant authorities confirming the amount of withholding taxes, levies or similar payments borne and paid for by the Customer.
7.5 As part of its credit management procedures Catalyst AMC may at any time
(a) require the Customer to pay a deposit; and/or
(b) carry out a credit vet of the Customer. The Customer agrees to provide Catalyst AMC with any information that Catalyst AMC may reasonably require for this.
7.6 Payment is due on the date specified on the bill.
7.7 If the Customer disputes any charge on a bill the Customer must notify Catalyst AMC in writing within 6 months of the date of the bill with all relevant information. Where the disputed amount is:-
(a) less than 5% of the total bill, the Customer will pay the full amount of the bill; or
(b) more than 5% of the total bill, the Customer must pay the amount not in dispute.
Any disputes will be resolved promptly and the resolved amount if any is payable immediately.
7.8 If Catalyst AMC does not receive payment by the due date, Catalyst AMC may charge the Customer daily interest on late payments at a per annum rate equal to 7% above the base lending rate of the European Central Bank, compounded daily, for the period beginning on the date on which payment is due and ending on the date on which payment is made.
7.9 If the Customer does not pay a bill, Catalyst AMC may instruct a debt collection agency to collect payment (including any interest) on its behalf. If Catalyst AMC instructs an agency, the Customer must pay Catalyst AMC an additional sum. This will not exceed the reasonable costs Catalyst AMC has to pay to the agency, who will add the sum to the Customer’s outstanding debt on Catalyst AMC’s behalf.
7.10 If any sum owed by the Customer to Catalyst AMC under the Contract or any other contract the Customer has with Catalyst AMC is not paid by the due date, Catalyst AMC may deduct this sum from any payment or credit due to the Customer under the Contract or any other contract with Catalyst AMC.
7.11 Catalyst AMC may check the Customer’s details with a fraud prevention agency. If the Customer provides information that Catalyst AMC reasonably believes to be false or incorrect and Catalyst AMC suspects fraud, Catalyst AMC may record this information with a fraud prevention agency. CATALYST AMC and other organisations may use and search this information.
8. Changing the Contract
8.1 The Contract cannot be varied without the written agreement of the parties, except that Catalyst AMC may make minor changes to the specification of the Equipment which do not affect its performance.
9. Ending the contract
9.1 Catalyst AMC may end the Contract at any time
(a) before Catalyst AMC delivers the Equipment or the Customer takes possession of the Equipment on 7 days written notice to the Customer;
(b) with immediate effect if the Customer:
(i) breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by Catalyst AMC to do so. In this clause breach includes non-payment of any valid invoice by the due date; or
(ii) ceases to do business; or has bankruptcy or insolvency proceedings brought against it; or makes an arrangement with its creditors (other than where solely for solvent amalgamation or solvent reconstruction); or a receiver, administrative receiver or administrator is appointed over any of its assets; or it goes into liquidation; or a notice is given, a petition is issued, a resolution is passed or any other step is taken to commence any of the foregoing procedures; or there is a corresponding event under Scottish law.
9.2 The Customer may:
(a) cancel an order prior to delivery and if it does so agrees to pay Catalyst AMC by way of compensation a cancellation charge, as notified by Catalyst AMC to the Customer or as set out in the Catalyst AMC Price Guide, which may include;
(i) Catalyst AMC’s charges for order processing and management; and/or,
(ii) Catalyst AMC’s charges for Equipment returns; and/or
(iii) the full charges for the Equipment and any Software.
CATALYST AMC will try to keep such charges to a minimum.
(b) end the Contract if;
(i) Catalyst AMC materially breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by the Customer to do so; or
(ii) Catalyst AMC ceases to do business; or has bankruptcy or insolvency proceedings brought against it; or makes an arrangement with its creditors (other than where solely for solvent amalgamation or solvent reconstruction); or a receiver, administrative receiver or administrator is appointed over any of its assets; or it goes into liquidation; or a notice is given, a petition is issued, a resolution is passed or any other step is taken to commence any of the foregoing procedures; or there is a corresponding event under Scottish Law.
10. Limitation of Liability
10.1 Neither the Customer or Catalyst AMC excludes or restricts in any way its liability under or in connection with the Contract for death or personal injury caused by its negligence or to any extent not permitted by law.
10.2 Subject to clauses 10.1 and 10.3, the Customer and Catalyst AMC’s liability to the other under or in connection with the Contract for all and any direct loss or damage for all incidents is limited to a total of;
(a) £1,000,000 for loss of or damage to physical property; and
(b) for all other loss or damage, the greater of either;
(i) £25,000; or
(ii) 125% of the amounts payable by the Customer under the Contract.
10.3 Neither the Customer or Catalyst AMC will be liable to the other (whether in contract, tort, under statute, for misrepresentation or otherwise (including in each case negligence) and whether or not the party concerned was advised in advance of the possibility of such loss or damage, for:
(a) any of the following types of loss or damage whether direct, indirect or consequential howsoever arising under or in connection with the Contract or any part of it: loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss from expenditure of time by managers and employees, liability to third parties, pecuniary losses arising from goodwill, or loss of or damage to goodwill; or
(b) any indirect or consequential loss or damage whatsoever.
10.4 Nothing in this clause 10 or in the Contract excludes or limits the Customer’s liability to pay (without set off) the charges.
10.5 The limitations of liability referred to in clauses 10.2 and 10.3 will not apply in respect of claims brought under clauses 3.1(i), 11.5 or 11.6.
10.6 Each part of this clause 10 operates separately. If any part of the clause is held by a Court to be unreasonable or inapplicable the rest of the clause will continue to apply.
11. Intellectual Property and Confidentiality
11.1 All Intellectual Property Rights whether pre-existing or created by the Customer or Catalyst AMC during or arising from the performance of the Contract will remain the absolute property of that party or its licensors.
11.2 If Software is provided to enable the Customer to use the Equipment, Catalyst AMC grants the Customer a non-exclusive and non-transferable licence to use the Software in object code form solely as necessary for its own use of the Equipment and solely in accordance with the Contract and the applicable documentation.
11.4 Except as permitted by applicable law or as expressly permitted under the Contract the Customer agrees not to copy, de-compile or modify any Software, or knowingly permit anyone else to do so.
11.5 Catalyst AMC will indemnify the Customer against all claims and proceedings arising from infringement of any third party’s Intellectual Property Rights by Catalyst AMC’s provision of the Equipment to the Customer. This indemnity will not apply to claims or proceedings arising from:
(a) use of the Equipment or Software in conjunction or combination with other equipment or software or any other service not supplied by Catalyst AMC; or
(b) any unauthorised modification of the Equipment or Software; or
(c) content, designs, specifications or software supplied by or on behalf of the Customer; or
(d) use of the Equipment or Software other than in accordance with the Contract; or
(e) breach by the Customer of clause 11.3.
In relation to any claim or allegation of infringement the Customer will promptly notify Catalyst AMC in writing and must not make any admission without Catalyst AMC’s prior written consent. The Customer will allow CATALYST AMC sole conduct of all negotiations and proceedings and give Catalyst AMC all reasonable assistance in doing so. Catalyst AMC will pay the Customer’s reasonable expenses for such assistance.
11.6 If the Equipment becomes, or Catalyst AMC believes it is likely to become, the subject of a claim of infringement of any Intellectual Property Rights Catalyst AMC, at its option and expense, may:
(a) secure for the Customer a right of continued use: or
(b) modify or replace the Equipment so that it is no longer infringing, provided that modification or replacement must not materially affect the performance of the Equipment.
If the indemnity in clause 11.5 applies and none of the remedies in this clause is available to Catalyst AMC on reasonable terms, Catalyst AMC may notify the Customer and collect the Equipment from the Site and refund the Customer the sums paid to Catalyst AMC for the Equipment.
11.7 The indemnity in clause 11.5 sets out the Customer’s sole and exclusive remedy for infringement of Intellectual Property Rights.
11.8 Subject to clause 11.9, Catalyst AMC and the Customer will keep in confidence all Confidential Information obtained under or in connection with the Contract and will not disclose it to any party other than in confidence to:
(a) their employees or employees of their Group Companies; or; or
(b) their professional advisers; or
(c) in the case of Catalyst AMC, employees of their subcontractors or suppliers who have a need to know such Confidential Information and to the extent necessary for performance of the Contract or use of the Equipment.
11.9 Clause 11.8 will not apply to information which is:
(a) in the public domain other than through a breach of the Contract; or
(b) in the possession of the Customer or Catalyst AMC without confidentiality restriction before disclosure under the Contract; or
(c) developed by the receiving party independently of and without access to Confidential Information obtained under the Contract.
11.10 If either Catalyst AMC or the Customer receives a demand from a lawful authority, regulatory authority or court to disclose any Confidential Information provided to it by the other, it may comply with such demand if it has:
(a) satisfied itself that the demand is lawful;
(b) given the other party the maximum written notice permissible under the demand in which to make representations; and
(c) marked the required information as the Confidential Information of the other party.
11.11 The Customer and Catalyst AMC acknowledge that breach of clauses 11.8 to 11.10 may cause irreparable harm for which damages may not be an adequate remedy and that injunctive relief may be available for such breach.
11.12 Information Catalyst AMC holds about the Customer may be used for fraud prevention and credit vetting purposes and this may include Catalyst AMC sharing such information with third party companies including other communication companies.
11.13 Where the Freedom of Information Act 2000 applies to the Customer and the Customer receives a request under the Act that includes any information held by the Customer that was provided by Catalyst AMC in connection with the Contract the Customer will:
(a) notify Catalyst AMC immediately of the request; and
(b) give Catalyst AMC at least five Working Days to make representations.
12. General Terms
Matters Beyond Reasonable Control
(a) If the Customer or Catalyst AMC is prevented, hindered or delayed from performing any obligation under the Contract because of something beyond its reasonable control including: act of God, natural disaster, lightning, flood, subsidence, earthquake, weather conditions, epidemic, pandemic, fire, explosion, war, civil disorder, acts of terrorism, something beyond the reasonable control of its suppliers, industrial disputes, acts or omissions of local or central government or other competent authorities, or acts or omissions of parties for whom the Customer or is not responsible, change of law or any other cause whether similar or dissimilar that is outside its reasonable control, then it will have no liability to the other for any resulting failure, delay, defect or omission in performing the Contract.
(b) Catalyst AMC will not be liable for failure to or delay in supplying the Equipment if legal or regulatory restrictions are imposed that prevent Catalyst AMC from supplying the Equipment.
(c) If any of the events detailed in clauses 12.1(a) or 12.1(b) materially affects the performance of the Contract and continues for more than three months then the Customer or Catalyst AMC may terminate the Contract in whole or part by written notice to the other.
Escalation and Dispute Resolution
(a) Catalyst AMC will try to work through any dispute that the Customer may have with Catalyst AMC. If this does not resolve the matter then the Customer may refer it:
(i) where appropriate, in accordance with the details set out in Catalyst AMC’s Customer Complaints Code located at http://motioncommunications.info/complaintscode,) and
(ii) otherwise, as set out in clause 12.2(b).
(b) Any dispute must be raised in writing with the Customer’s or Cataylst AMC’s representative as appropriate giving all relevant details including the nature and extent of the dispute. The Customer and Catalyst AMC will use reasonable endeavours to resolve any dispute as follows:
(i) a dispute which has not been resolved by the Customer’s or Catalyst AMC’s representative within 14 days of being raised may be referred by the Customer or Catalyst AMC to the first level by written notice to the other; and
(ii) if the dispute is not resolved at the first level within 14 days of referral, the Customer or Catalyst AMC may refer the dispute to the second level by written notice to the other.
The Customer’s and Catalyst AMC’s representatives at the first and second levels are as notified by the Customer and Catalyst AMC to the other from time to time.
(c) If the dispute is not resolved after the procedures detailed in clause 12.2(b) have been followed then the parties agree to consider resolving the dispute by an Alternative Dispute Resolution (ADR) mechanism, including but not limited to:
(i) early neutral evaluation in accordance with the IDRS (Dispute Resolution Services) Model Early Neutral Evaluation Procedure; or
(ii) expert non-binding determination in accordance with the IDRS Cost-Controlled Expert Determination Procedure; or
(ii) mediation in accordance with the IDRS Cost-Controlled Mediation Procedure.
(d) Any ADR will be conducted in London and in the English language.
(e) Nothing in this clause 12.2 will prevent the Customer or Catalyst AMC from exercising any rights and remedies that may be available in respect of any breach of the provisions of the Contract.
Transfer of Rights and Obligations
12.3 The Customer and Catalyst AMC may not transfer any of their rights or obligations under the Contract without the written consent of the other, except that:
(a) The Customer may transfer its rights or obligations or both to a Group Company with the written consent of Catalyst AMC, such consent not to be unreasonably withheld or delayed; and
(b) Catalyst AMC may transfer its rights or obligations or both to a Group Company without consent provided that it notifies the Customer that it has done so.
12.4 If any term of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, it will be severed and the remaining terms will continue in full force as if the Contract had been made without the invalid, illegal or unenforceable terms.
12.5 Subject to clause 11.3, clause 11.2 will survive the termination or expiry of the Contract and clauses 11.8 to 11.13 will survive the termination or expiry of the Contract for two years.
12.6 (a) The Contract contains the entire agreement between the Customer and Catalyst AMC and supersedes all previous understandings, commitments, representations, agreements, draft agreements, arrangements, undertakings, or prior collateral contracts of any nature made by the Customer and Catalyst AMC, whether written or oral relating to its subject matter.
(b) The Customer and Catalyst AMC each agree that in entering into the Contract they have not relied upon and have no rights or remedies (whether in tort, under statute or otherwise) in respect of any statements, collateral or other warranties, assurances, undertakings or representations (whether innocently or negligently made) of any party (whether party to the Contract or not) in relation to the subject matter of the Contract, except for those contained in the Contract.
(c) Nothing in this clause 12.6 excludes or restricts the liability of either the Customer or Catalyst AMC to the other arising out of pre-contract fraudulent misrepresentation or fraudulent concealment.
12.7 A failure or delay by the Customer or Catalyst AMC to exercise any right or act upon a breach under the Contract will not be a waiver of that right or breach. If the Customer or Catalyst AMC waives a right or breach of the Contract, that waiver is limited to the particular right or breach.
Rights of Third Parties
12.8 The Contract does not create any right enforceable by any party who is not the Customer or Catalyst AMC (a “Third Party”) under the Contract (Rights of Third Parties) Act 1999 but this does not affect any right or remedy of a Third Party which exists or is available apart from that Act.
12.9 Notices given under the Contract must be in writing and delivered by hand, email or first class post to the following addresses:
(a) to Catalyst AMC at the address shown on the bill or any address (including email address) which Catalyst AMC provides to the Customer for this purpose; or
(b) to the Customer at any one or more of the following: the address to which the Customer asks Catalyst AMC to send bills or the address of the Site or the Customer’s primary email address or if the Customer is a limited company, its registered office.
This clause does not apply to notices given under clause 7.2.
Law and Jurisdiction
12.10 The Contract is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
12.11 The Customer and Catalyst AMC will comply with their respective obligations under the Data Protection Act 1998 and any data protection, privacy or similar laws that apply to any personal data processed in connection with the Contract. The Customer and Catalyst AMC will provide such help and co-operation as is reasonably necessary or requested by the other to enable compliance with this clause.
12.12 The Customer is responsible for the proper use of any IDs, user names, personal identification numbers and passwords used with the Equipment, and must take all necessary steps to ensure they are kept confidential, secure and not made available to unauthorised persons.
12.13 Catalyst AMC does not guarantee the security of the Equipment against unauthorised or unlawful access or use.
12.14 Catalyst AMC may take instructions from a person whom it thinks, with good reason, is acting with the Customer’s permission.
13.1 In the Contract the following terms have the meanings shown next to them:
Catalyst AMC Ltd
322 Grenville House
Registered in England No. 07711479
Catalyst AMC Price Guide
the document containing a list of Catalyst AMC’s charges and terms which can be seen at:
These Conditions of Sale
any information (including know-how, trade secrets, software or data) of a confidential nature which is obtained under the Contract whether such information is in written, oral or any other form and whether or not marked as confidential
this agreement between Catalyst AMC and the Customer comprising the following documents in order of precedence:
the Order Form;
and any other documents expressly incorporated by any of these documents or by agreement between the Customer and Catalyst AMC
The party with whom Catalyst AMC contracts to provide the Equipment or Service
Each item of equipment, including any Software
means a subsidiary or holding company including a holding company, or a subsidiary of any such holding company, all as defined by Part 38 of the Companies Act 200
means any patent, petty patent, copyright, database right, design right, community design right, semiconductor topography right, registered design, rights in confidential information and know-how, or any similar right in any part of the world and will include any applications for the registration of any such rights capable of registration in any part of the world.
The document that sets out the Equipment to be supplied under the Contract
the place at which the Equipment is delivered
any software and associated written and electronic documentation and data provided by Catalyst AMC under the Contract
any day between Monday and Friday, excluding bank and public holidays.